Graham Frost's Blog

How Do You React to Bad News?

In 1979, when I was 23, I was diagnosed with testicular cancer. I had been to the doctor's twice, and the doctor had sent me away with medication. Eventually, my girlfriend insisted that we were going to the hospital to see what was wrong with me. i will never forget...

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No More Stupid Rules

Here I am speaking at the Russia Customer Management Summit in June 2014, just to prove that I did get there eventually! I am returning to blogging after an absence of several months, buoyed by my inclusion in GetApp's 15 most influential customer service experts to...

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Why I Supported The Tube Strike

A couple of weeks ago, I was working in London on the first day of the tube strike. I caught the train into King's Cross and walked the three miles from King's Cross to Aldgate, did my day's work there, and walked back again. I slept well that night, but why did I...

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More Feelgood Moments

  The last quarter of the year can be quite a dire time, with the short days and sometimes rather grim weather that we experience here in the U.K. I'm not a person who finds it easy to get up and at it on a grey, wet morning, but there have been some feelgood...

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