Graham Frost's Blog

Inspiring People – 3

For my third piece on inspirational people I have chosen the most inspiring person I ever worked with in my entire career. His name is Christopher Garnett, and he was the Chief Executive of the railway company GNER in the 1990s and early 2000s. He went on to be...

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Inspiring People – 2

There weren't many inspirational people in my early life, as I have written before. Most of the people who influenced me when I was growing up were negative role models; judgemental, sour, religious people who derived pleasure from catching people doing the wrong...

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How Do You React to Bad News?

In 1979, when I was 23, I was diagnosed with testicular cancer. I had been to the doctor's twice, and the doctor had sent me away with medication. Eventually, my girlfriend insisted that we were going to the hospital to see what was wrong with me. i will never forget...

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No More Stupid Rules

Here I am speaking at the Russia Customer Management Summit in June 2014, just to prove that I did get there eventually! I am returning to blogging after an absence of several months, buoyed by my inclusion in GetApp's 15 most influential customer service experts to...

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Why I Supported The Tube Strike

A couple of weeks ago, I was working in London on the first day of the tube strike. I caught the train into King's Cross and walked the three miles from King's Cross to Aldgate, did my day's work there, and walked back again. I slept well that night, but why did I...

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