Graham Frost's Blog

No More Stupid Rules

Here I am speaking at the Russia Customer Management Summit in June 2014, just to prove that I did get there eventually! I am returning to blogging after an absence of several months, buoyed by my inclusion in GetApp's 15 most influential customer service experts to...

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Why I Supported The Tube Strike

A couple of weeks ago, I was working in London on the first day of the tube strike. I caught the train into King's Cross and walked the three miles from King's Cross to Aldgate, did my day's work there, and walked back again. I slept well that night, but why did I...

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More Feelgood Moments

  The last quarter of the year can be quite a dire time, with the short days and sometimes rather grim weather that we experience here in the U.K. I'm not a person who finds it easy to get up and at it on a grey, wet morning, but there have been some feelgood...

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Feelgood Moments

I don't know about you, but I struggle a bit with dark mornings. I'm great at getting up and at it when the sun is shining, but at this time of the year, I struggle with motivating myself. I'm ok if I have to get up and go out to do some training, but tend to use the...

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