Comments on: Customer service – where to now? http://www.grahamfrost.com/customer-service-where-to-now/ Motivational & Public Speaker Wed, 23 Feb 2011 00:35:10 +0000 hourly 1 https://wordpress.org/?v=5.2.21 By: Gordon Martin http://www.grahamfrost.com/customer-service-where-to-now/#comment-59 Wed, 23 Feb 2011 00:35:10 +0000 http://www.grahamfrost.com/?p=370#comment-59 “Could it be that international business culture needs to change?”

I suspect you’re right Graham. Too often IMO employers see many of their employees as dispensable. Often in favour of massive bonuses at the top.

]]> By: Graham http://www.grahamfrost.com/customer-service-where-to-now/#comment-58 Mon, 21 Feb 2011 14:10:46 +0000 http://www.grahamfrost.com/?p=370#comment-58 That’s interesting Gordon – Canada is ranked #1 in the world for customer service, so that goes to show that we all have a long way to go.
Could it be that international business culture needs to change? I wonder…:-)

]]> By: Gordon Martin http://www.grahamfrost.com/customer-service-where-to-now/#comment-57 Mon, 21 Feb 2011 13:19:03 +0000 http://www.grahamfrost.com/?p=370#comment-57 Spot on Graham! And I’m talking about Canada now!

]]> By: Graham http://www.grahamfrost.com/customer-service-where-to-now/#comment-56 Mon, 21 Feb 2011 13:04:55 +0000 http://www.grahamfrost.com/?p=370#comment-56 Sue,
Thank you for taking the time to comment. I’m sure you and your husband saw the recent Mary Portas ‘Secret Shopper’ programme on Channel 4 where the top salesman had a Lamborghini and a waxed chest (bless!) but had no idea how to deliver excellent customer service, he only knew how to sell what he wanted the customer to buy, which was the most expensive product, and not necessarily the right one for the customer!

]]> By: Tweets that mention Customer service - where to now? | Graham Frost -- Topsy.com http://www.grahamfrost.com/customer-service-where-to-now/#comment-55 Mon, 21 Feb 2011 12:04:15 +0000 http://www.grahamfrost.com/?p=370#comment-55 […] This post was mentioned on Twitter by Sue Parsons, The L P Gym and Peterborough 4N Team, Graham Frost. Graham Frost said: Today's thoughts on customer service – comments very welcome 🙂 http://tinyurl.com/4pbazze […]

]]> By: Sue Parsons http://www.grahamfrost.com/customer-service-where-to-now/#comment-54 Mon, 21 Feb 2011 11:39:21 +0000 http://www.grahamfrost.com/?p=370#comment-54 So true Graham! Particularly about the mobile phone industry. My husband is a salesman at one of the major mobile phone high street outlets – won’t embarrass him by telling you which one! And he is frequently praised by his customers – in fact some pass other stores in the same chain to see him – for helping them with their problems, and at the same time criticised by his manager for “wasting time” not selling. Targets are king!

]]>