Comments on: How To Cure Britain’s High Streets http://www.grahamfrost.com/how-to-cure-britains-high-streets/ Motivational & Public Speaker Tue, 10 Sep 2013 12:29:00 +0000 hourly 1 https://wordpress.org/?v=5.2.21 By: Graham http://www.grahamfrost.com/how-to-cure-britains-high-streets/#comment-531 Tue, 10 Sep 2013 12:29:00 +0000 http://www.grahamfrost.com/?p=1414#comment-531 I totally agree, Inga, and it’s lovely to hear from you!

I think the reason why a lot of retail businesses fail to deliver any sort of memorable customer experience is because they are huge corporations where the people at the top are completely disconnected from the people serving the customer. At John Lewis each store has a Managing Director, who is responsible for the people who work there. If only all companies could be run like John Lewis and Waitrose!

]]> By: Inga http://www.grahamfrost.com/how-to-cure-britains-high-streets/#comment-530 Wed, 04 Sep 2013 12:20:24 +0000 http://www.grahamfrost.com/?p=1414#comment-530 Hi Graham
I really do have to agree with you. I now only shop in very small boutique style shops or in Waitrose and John Lewis. Not because I am a financially able, but because the shopping experience is one that I can enjoy – whatver I am buying. Training is part of the issue, but the thing that stands John Lewis apart is their recruitment policiies and the fact that each member of staff has a stakehold in the company. They know their performance counts towards the success of the branch, and their own pay packets ans awards. There is a lot to be said for making staff part of the ownership of the organisation, if only through pay incentives.

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