http://www.grahamfrost.com/uk-retailers-cited-for-poor-customer-service-where-to-now/ Motivational & Public Speaker Wed, 06 Jun 2012 07:36:56 +0000 hourly 1 https://wordpress.org/?v=5.2.21 http://www.grahamfrost.com/uk-retailers-cited-for-poor-customer-service-where-to-now/#comment-246 Wed, 06 Jun 2012 07:36:56 +0000 http://www.grahamfrost.com/?p=955#comment-246 You would think so, wouldn’t you Karen? The truth is, however, that money is not at the top of the list of what people work for. I’m not saying that people should be poorly paid, that is clearly unacceptable, but most people’s prime motivation for going to work is job satisfaction. That has been proved time and again in countless employee surveys. So, if you can create satisfied employees, it’s likely that you will also create a great customer experience. How do you find out what creates a satisfied employee? Ask them!

]]> http://www.grahamfrost.com/uk-retailers-cited-for-poor-customer-service-where-to-now/#comment-245 Tue, 05 Jun 2012 19:30:15 +0000 http://www.grahamfrost.com/?p=955#comment-245 Graham, does it have anything to do with their rate of pay? Would it improve if the customer rewarded them with a tip as they do in the hospitality industry?

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