by Graham | Jun 22, 2013 | Activities, Opinions
Yesterday I attended my first ever unconference. I got involved with the Connecting HR group last year, after meeting Jon Ingham at one of the early Engage for Success Guru Group meeting. Sometimes I think things are meant to happen. I went along to a Connecting HR... by Graham | Jun 6, 2013 | Customer service
I met someone the other day who told me a very sad story about a well-known U.K. retailer. They had a famous CEO, until he retired a couple of years ago and his place was taken by someone else. The conversation I was having started because the other guy was... by Graham | May 21, 2013 | Customer service
I caught a train to London the other day, something I do regularly. I had a few moments to spare so went to get a coffee from the station buffet. ‘Welcome to the 20 Questions Cafe’, said the young lady who served me. ‘I take it that means you are... by Graham | May 15, 2013 | Customer service
I am indebted to my friend, professional photographer Dana Al-Gharabally for this story. Dana and her mother recently visited a well-known fashion retailer’s store in search of some new clothes for Dana’s mother. Dana herself was not planning to buy... by Graham | May 13, 2013 | Activities, Opinions
Image above thanks to The HR Juggler Last week I had the pleasure of meeting a young lady called Caroline. She works for a very large multi-national company with headquarters in mainland Europe. Caroline’s employers are in everything from engineering,... 