by Graham | Mar 27, 2013 | Customer service, Opinions
Since I became involved with the Engage for Success movement in 2012, I have been giving a lot of thought to the four enablers of Employee Engagement: Strategic Narrative, Engaging Managers, Employee Voice and Integrity. While all four are important, I believe that... by Graham | Mar 2, 2013 | Activities, Opinions
I spent an interesting morning in the company of nearly a hundred of my fellow Engage for Success Guru Group members yesterday, in the beautiful surroundings of Ashridge Business School. Apparently both Churchill and Macmillan had taught there, as Ashridge used to to... by Graham | Feb 20, 2013 | Customer service, Opinions
It occurred to me the other day that employee engagement may be at the heart of the malaise that is destroying the retail businesses on the British high street. I may be in my fifties and seen as old-fashioned by some people, but the truth is that there are more... by Graham | Feb 6, 2013 | Opinions
I recently wrote a guest post for Alison Chisnell @AlisonChisnell – on her HR Juggler blog, which you can read here What I didn’t write in that post was that the manager who signed off the funds to enable me to have the counselling I needed had his own... by Graham | Jan 31, 2013 | Activities, Opinions
I attended a workshop on Google Plus this morning. Before I went along, I was a little sceptical, just as I was about Twitter two years or so ago. I am not sceptical any more. Let me explain why: Chris Ogle is the driving force behind a business community called... by Graham | Jan 27, 2013 | Opinions
I had the great pleasure and privilege of spending the day with a group of paramedics last week. Unsung heroes until something happens to us or those close to us, then we realise how important a contribution people like this make. I gave them a little praise, told... 