I Love A Happy Ending

A few months ago, my Toastmasters club, Anglia Communicators, moved to a new venue at the Premier Inn, Norman Cross, on the outskirts of Peterborough. I was happy, I’d had great customer experiences at Premier Inns in the past, in fact, I would go as far as to...

It’s All About The People

How many companies do you know that have merged with other businesses over the years? I recently heard a story about a British supermarket business that is formed of people who used to work for two different organisations up until about eight years ago, when one...

How To Cure Britain’s High Streets

I have listened to and read a lot over the past few days about Britain’s ailing high streets. My local high street is no better than anywhere else – despite the local council spending a lot of money improving the city centre environment, numbers of shops...

A Smile Really Does Make A Difference

A positive business trip to Birmingham today was further enlivened by one person’s smile. Catching the 12.22 Cross Country train from Birmingham New Street to Peterborough, the smart young man with the well-stocked refreshment trolley caught my eye a few moments...

My Legendary Ryanair Experience

I flew to Spain and back with Ryanair last week. I asked my wonderful Travel Counsellor to book me a flight as I was rather busy and didn’t have time to go through the many options. I was going to stay with friends who have a cave house in a wonderful, unspoilt...