by Graham | Jun 6, 2017 | Other
I grew up in a fundamentalist Christian cult, so unfortunately was completely devoid of inspiration in my formative years. Everything was about following the rules, and the best ‘followers of the rules’ were seen as role models. Perhaps one of the reasons... by Graham | May 19, 2017 | Personal development
In 1979, when I was 23, I was diagnosed with testicular cancer. I had been to the doctor’s twice, and the doctor had sent me away with medication. Eventually, my girlfriend insisted that we were going to the hospital to see what was wrong with me. i will never... by Graham | Apr 27, 2017 | Other
When I set up this website, several years ago, I made a commitment to writing a blog post at least every two weeks. I kept that commitment for over two years, and then work got in the way. I was spending too much time delivering training and not enough time working on... by Graham | Oct 27, 2014 | Customer service
Here is a guest post from a Twitter buddy of mine – Graham Moreno Working In Customer Service Changed My Perspective When you go into certain stores, you expect certain things. A favorite retail store might be expected to deliver impeccable service (why... by Graham | Oct 20, 2014 | Customer service
Here I am speaking at the Russia Customer Management Summit in June 2014, just to prove that I did get there eventually! I am returning to blogging after an absence of several months, buoyed by my inclusion in GetApp’s 15 most influential customer service... 